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FAQ

SHIPPING
 
Rental Policy for Costumes:
 
Prices for rentals generally cost between $5 to $250. Rentals can be paid by cash, check, or quick pay. A security deposit is required on all rentals. There is a security deposit per costume $150.00. The security deposit will be refunded upon the prompt return of the undamaged costume. The security deposit in no way reflects the actual value of the costume. 

 

Care and Maintenace Policy: 

 

Cleaning before the rental is included in the rental price. Costumes are to be returned after being cleaned by clients. Acceptable alterations by client included the raising and lowering of sleeved and hems; properly stitched side seams to take in or let our garments; shoulder adjustments; moving snaps, hooks, or eyes, and properly stitching the back seams of man; s trousers. Unacceptable alterations by client include cutting of any kind; dying, spray painting or gluing (including the use of sticky Velcro), removing motifs, hand beading or any other ornamentation; and removing or adding buttons, trims, ruffles, feathers, or sleeves.
Under no circumstances can smoking or eating be allowed while in costumes since most permanent damage is a result of these activities. Should smoking or eating be required, Debut Studio must be informed prior to rental, deodorants must be used; whereas cologne, perfume or after-shave is forbidden since cleaning solvents cannot remove any of these. Women should be instructed in the proper use if trains. Any tears of rips in the hems of trains due to improper usage will constitute permanent damage. All costumes must be returned in their original state. Failure to comply will result in assessed fee.
 
Permanent damage:
Permanent damage will consist of any tears and rips in fabrics; burns; dying or spray painting; gluing; perspiration or other stains; or all other unacceptable alterations outlined above.

How many day and our discount policies: 

The costume rental price is based on a one-time rental that can be kept for up to 2 days. If you need it longer let us know and see following chart for discounts:

 Basic rental period is 2 days. Additional days rent at the rent of 20% per day. Special weekly rates are as follows:

1 week 1.5X book rate

2-week 2X book rate

3 week 2.5X book rate

4-week 3X book rate

5 week 3.5X book rate

50 or more complete costumes ordered at one time quality for a 10% discount if order with ay least three 3 working weeks of lead time and accompanied by completed measurement forms. Later additions will not qualify a non-qualified order. Cancellations that reduce the number below will nullify the discount.

Return Policy and Cancellation: 

Late returns:
Costumes not returned on the specified date are subject to a late fee of 20% of the basic rental rate per day late plus tax.
Replacement value:
The replacement value of costumes is based on current retail value. The rental rate may be only 1% to 2% of the actual value of non-replaceable or antique items. The paid rental amount is not applicable to the replacement value.
Cancellations:
In the event an order is cancelled, a cancellation fee determined by the extent to which work on the order has progressed will be accessed. In no event shall this be less than 50% of the value of the order. If the order is ready at the time of cancellation, the charge is full value of the order. Orders not claimed on the date scheduled are considered cancelled.

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 224-801-1244 or send us an email at info@miamialimited.com

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